Welcome to Your Patient-Centered Medical Home
Thank you for choosing Community Care as your Medical Home!
Our Mission
Our mission is to help our communities live the healthiest lives possible by meeting their immediate and long-term healthcare needs.
This mission shall be accomplished by providing high-quality, accessible, comprehensive, culturally appropriate, cost-effective healthcare services, serving as a true comprehensive medical home for our patients and customers without regard for their ability to pay.
Our Values
C = Community Commitment
Well-rounded healthcare includes our patients’ health, home environment, community, and connection to available resources for an impactful and healthy life.
Compassion is concern to the point of action for the well-being and happiness of others. Each of us has an opportunity to make a difference in every patient's life.
C = Compassionate Care
As a leader in clinical quality, we strive for excellent service and experience for each patient. CCWV goes above and beyond to meet the patient's needs.
W = Workplace Exceptionalism
CCWV aims for innovative, best-practice patient care by utilizing new technology and techniques to position us as industry leaders while providing high-quality care.
V = Visionary Thinking
With Community Care as your Medical Home, you will work with your Care Team, made up of your medical provider, nurse, clinical assistant, and pain management, behavioral health, or pharmacist, to manage your health care and make sure your needs are met. You are the focus of your Care Team and its most important member. As part of this care, we will coordinate all your care, including office visits for routine and preventive care, referrals to specialists, follow-ups on those visits, pharmacy needs, and, when necessary, hospital care.
More About Your Medical Home
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One advantage, among many, to partnering with Community Care is accessibility to your Care Team on your schedule. In addition to offering extended hours of service, you may also access your Care Team and records via our Patient Portal. With our patient portal, you can view and request appointments, retrieve test results, view your personal health information, update contact information, view your billing statements and balance, make secure credit card payments, request prescription and refills, and communicate directly with your Care Team by sending and receiving secure messages.
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Another benefit to choosing Community Care is after hours access to care. If you have an urgent medical need after business hours, you may call 1-888-557-2298 for assistance. Our "on call" medical provider will have access to your electronic health record so your individual needs may be addressed. For more information about Emergencies and After Hours Call, click here.
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For a full list of all of our locations, including our CareXpress locations that are open into the evenings and on the weekends, click here.
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To see all of our pharmacy locations and their hours of operations, click here.
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You will receive a text notification for your scheduled appointments if you have opted to receive messages. We understand that life has a way of surprising us. If you need to reschedule, please notify the office as soon as possible. Please arrive 20 minutes before your scheduled appointment to allow time to complete registration.
Please bring the following items to your appointment:
Photo ID (Driver's License, State ID, or Passport)
Co-payment
Insurance cards
Medication in the original bottle
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Telehealth is offered for specific types of visits. To learn more about telehealth, click here.
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As a part of our mission, we aim to serve our communities and patients by welcoming all patients who may be uninsured or under-insured. To learn more about your options, click here.
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One important part of a Patient-Centered Medical Home is that your health care is coordinated by your Care Team. Part of that care is managing the services you receive from specialists, hospitals, nursing homes and community services.
In order to treat you completely, it is necessary that your Care Team have all your medical records. When you register for your first visit, the receptionist can provide you with a Medical Release Form (or multiple forms if necessary) for you to complete and sign. These forms will allow Community Care of West Virginia, Inc. (CCWV) to get copies of your medical records from other medical providers.
In addition, should you visit a hospital or another medical provider, while CCWV is your Medical Home, you may sign a release at that location so any records will be sent to CCWV. If you do not have the chance to do that, please notify your Care Team at your next CCWV visit and an additional Medical Release Form can be signed then.
If you have any questions about the importance of the Medical Release Form, please talk with your Care Team. They will be happy to explain this to you and answer any questions you may have.
Your privacy and the privacy of your health information are very important to us. We will not disclose your medical record information unless you direct us to do so, or unless the law authorizes us to do so.