Telehealth Appointments
Community Care offers telehealth appointments, primarily for our behavioral health services. We use RingCentral as the platform for our telehealth services. If you are using a mobile device for these appointments, we recommend that you download the RingCentral app before your scheduled visit.
Telehealth makes it easier than ever to connect with your healthcare provider from the comfort of your home. To make the most of your virtual visit, here are a few simple steps you can take to prepare:
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Device: Use a smartphone, tablet, or computer with a camera and microphone
Internet: Make sure you have a reliable internet connection
Platform: Know which app or website you'll be using (RingCentral primarily for Community Care). Download and test it ahead of time.
Log In Early: Try logging in 5-10 minutes before your appointment in case you need help.
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Find a well-lit, quiet space where you can speak openly
Avoid public or noisy areas to protect your privacy and help your provider hear you clearly
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A list of your current medications (prescriptions, supplements, and over-the-counter items)
Recent symptoms or health concerns you want to discuss
Questions for your provider
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Dress appropriately
Keep paper and pen nearby for notes or instructions
Frequently Asked Questions
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To have a telehealth visit, the provider must be able to see and hear you. This device must have video capabilities, a microphone, and audio. Your mobile phone, either iOS or Android, computer, or tablet are acceptable methods. You also must have a reliable, high-speed internet connection via home-based Internet service such as WiFi or a cellular data connection with LTE, 4G, or 3G service.
On the day of your appointment, please make sure your device is sufficiently charged or plugged in; you can log in to your visit up to 10 minutes prior to the start time.
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The RingCentral application on a mobile device.
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Sixty minutes before each visit, a link will be sent via text message or email depending on your preference. It is recommended to provide both in case a text message fails.
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About 0-5 minutes before your visit, select the link and make sure your device is set up to use audio and video.
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The link will direct you to the RingCentral app.
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Please call the office, and a staff member will help get you connected to the meeting.
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On mobile devices, yes. On a computer, you can use your browser, but may have a better experience through the application.
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It is recommended to be in a quiet and private space for your appointment unless previously agreed upon with your provider.
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Yes, RingCentral is a secure and HIPAA compliant platform for us at Community Care.
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In most cases, you must be in the state of West Virginia during your telehealth appointment. Speak to your provider if you have questions or concerns.