Pre-Visit Check-In
At Community Care of West Virginia, our focus is providing you with the highest quality healthcare and helping you live your healthiest life.
For your convenience, we are excited to provide a Pre-Visit Check In process that can be completed on a smart phone, tablet, or computer. This service, called DocResponse, is secure and protects patients' privacy and protected health information. You will be able to verify and update your information, review and add any medical history, as well as complete scheduled assessments from the comfort of your own home. The link you receive will be tailored to you and the upcoming appointment. With the “paperwork” completed prior to your arrival, your CCWV Care Team can focus on addressing your healthcare needs.
If you have trouble with the check-in, we ask that you arrive 15 to 20 minutes early and bring a photo ID, insurance card, and co-pay. We will be happy to help you register for your appointment and answer any questions you have about DocResponse and Pre-Visit Check In.
With this new process, you will be able to check in up to three days before your visit from your own mobile device or computer. You will get a check in message before each visit, with just the information that needs completed for that specific appointment.
You will receive a message when you have successfully completed the process for your Pre-Visit Check In.
FAQ - Frequently Asked Questions
Q: Is my protected health information secure?
A: Yes! The DocResponse software provides the same high level of security as the electronic health record system used in our health centers.
Q: Will I have to save this link, or will Community Care send me a new link for each visit?
A: No need to save any information on your electronic device. Prior to every visit, you will receive an email/text with a link specific to your upcoming visit.
Q: Will I have to answer all the questions every time?
A: No. Some things we only need to ask every so often, so the information will be tailored to each appointment.
Q: I don’t have internet at my house, what should I do?
A: Please arrive at our clinic/office 20 minutes before your appointment and we will provide you with a tablet to allow you to complete the information in our waiting room.
Q: Can my signature be used again by another person?
A: No. Once this signature is submitted with this document, it is not stored for future use by you or anyone else.
Q: Can anyone gain access to my information using this link?
A: No. We ask verification questions that are specific to you.