Current Openings

CCWV is an innovative and inspiring place to work!  We spend our days helping patients achieve their health goals.  Our mission is to improve the health of our patient population and improve each patient’s experience by providing high quality, affordable health care, thus creating a positive patient experience.  In order to fulfill our mission, we need employees who believe the same thing—work should be rewarding, challenging, and fun.  We are committed to making sure that our employees feel valued and enjoy coming to work. If this sounds like something you would like to be a part of, come join our team and help strengthen your community!

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​The following positions are available:

​For more information, click on the job title below.

Community health worker (harrison County)

Position Title: Community Health Worker
Reports To: Director of Quality Improvement
Position: Full-time
Location: Harrison County
Salary: Based upon qualifications

Job Objective:
The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services, other resources, and adopt health behaviors.   The CHW supports medical providers and the quality team through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients and their family. Provide social supports and informal counseling, advocate for individuals and community health needs. Community outreach, such as home visits will be required.

Position Responsibilities/Essential Duties:

• CHW will identify high-risk patients with conditions such as diabetes, COPD, etc. and provide home visits to improve health outcomes, reduce complications and to improve communication between patients and providers. Assist patients in self-management of chronic illnesses and medication adherence as directed by their medical provider.
• Responsible for establishing trusting relationships with patients and their families while providing general office support and encouragement.
• Provide ongoing follow-up, basic motivational interviewing and goal setting with patients and families.
• Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.
• Help patients set personal goals, provide coaching and resources to help them achieve reasonable goals.
• Provide referrals for services to community agencies as appropriate.
• Help patients connect with transportation resources and give appointment reminders in special circumstances. CHW’s transporting patients is strictly prohibited.
• Working closely with medical providers to help ensure that patients have comprehensive and coordinated care. Follow-up with patients should be continuous from initial identification through closure.
• Be responsible for providing consistent communication to the Director of Quality Improvement to evaluate family/patient status, ensuring that provided information and reports adequately describe progress.
• Be knowledgeable about community resources appropriate to the needs of families and patients.
• Record patient care management information in the electronic health record in a timely fashion.
• Other projects and duties as assigned.
• Supports the Mission, Values and Vision of Community Care of West Virginia and the facility.

 
Education/Qualifications/Experience:
Education 

• High School Diploma or equivalent

 
Qualifications

• Knowledge of some medical terminology preferred.

 
Experience

• Experience working with underserved populations and in a community-based setting is preferred.    
• Previous experience with electronic health records.

 
Skills:

• Excellent interpersonal and facilitation skills
• Critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment sills and protocols.
• Knowledge of patient education principals
• Demonstrates excellent communication skills-both verbal and written
• Attention to detail and high level of accuracy
• Ability to affect change, work as a productive and effective team member, be flexible, and adapt to needs/priorities.
• Strong time management, priority setting, work delegation and work organization skills
• Computer proficiency (Outlook, Word, Excel)

​​​​​​​​​​​​​Closing Date: Until filled

community health worker (lewis county)

Position Title: Community Health Worker
Reports To: Director of Quality Improvement
Position: Full-time
Location: Lewis County
Salary: Based upon qualifications

Job Objective:
The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services, other resources, and adopt health behaviors.   The CHW supports medical providers and the quality team through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients and their family. Provide social supports and informal counseling, advocate for individuals and community health needs. Community outreach, such as home visits will be required.

Position Responsibilities/Essential Duties:

• CHW will identify high-risk patients with conditions such as diabetes, COPD, etc. and provide home visits to improve health outcomes, reduce complications and to improve communication between patients and providers. Assist patients in self-management of chronic illnesses and medication adherence as directed by their medical provider.
• Responsible for establishing trusting relationships with patients and their families while providing general office support and encouragement.
• Provide ongoing follow-up, basic motivational interviewing and goal setting with patients and families.
• Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.
• Help patients set personal goals, provide coaching and resources to help them achieve reasonable goals.
• Provide referrals for services to community agencies as appropriate.
• Help patients connect with transportation resources and give appointment reminders in special circumstances. CHW’s transporting patients is strictly prohibited.
• Working closely with medical providers to help ensure that patients have comprehensive and coordinated care. Follow-up with patients should be continuous from initial identification through closure.
• Be responsible for providing consistent communication to the Director of Quality Improvement to evaluate family/patient status, ensuring that provided information and reports adequately describe progress.
• Be knowledgeable about community resources appropriate to the needs of families and patients.
• Record patient care management information in the electronic health record in a timely fashion.
• Other projects and duties as assigned.
• Supports the Mission, Values and Vision of Community Care of West Virginia and the facility.

 
Education/Qualifications/Experience:
Education 

• High School Diploma or equivalent

 
Qualifications

• Knowledge of some medical terminology preferred.

 
Experience

• Experience working with underserved populations and in a community-based setting is preferred.    
• Previous experience with electronic health records.

 
Skills:

• Excellent interpersonal and facilitation skills
• Critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment sills and protocols.
• Knowledge of patient education principals
• Demonstrates excellent communication skills-both verbal and written
• Attention to detail and high level of accuracy
• Ability to affect change, work as a productive and effective team member, be flexible, and adapt to needs/priorities.
• Strong time management, priority setting, work delegation and work organization skills
• Computer proficiency (Outlook, Word, Excel)

​​​​​​​​​​​​​Closing Date: Until filled

​DATA ANALYST (ROCK CAVE OR REMOTE)

Position Title: Data Analyst
Reports To: Chief Financial Officer
Position: Full-time
Location: Rock Cave or Remote
Salary: Based upon qualifications

Job Objective:
Analyze financial information and to assist members of Management Team in decision making.

• Regular interaction with company leaders including CEO, COO, CFO, CMO, Directors and Management level staff in order to work on and complete assigned projects.
• Work with the senior management team to determine specific objectives, identify and develop analytic tools to meet those goals.
• Transform complex raw data into actionable business intelligence.
• Create mathematical formulas, graphs, charts, and dashboards to provide insight performance analytics for the CCWV board of directors, senior management, middle management, providers, and staff members in various departments.
• Provide statistical analyses for strategic initiatives for specific projects and grants
• Complete appropriate projects and reports as assigned in the allotted timeframe established by the CFO and/or senior management team.
• Provide timely charts, dashboards, and summaries demonstrating data results, noting trends, positive and negative findings including recommendations as they pertain to data analyses completed.
• Continue to produce, review, update, and modify the company’s current metrics reports.
• Provide metrics in reference to areas such as personnel performance and productivity, claims reimbursement, operational performance, and service utilization.
• Additional projects as assigned.

Problem Solving:

• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Investigate, follow through, and report unusual data trends.
• Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet expectations.
• Ensure compliance with regulatory standards.

  
Education/Qualifications/Experience:

• Advanced proficiency, strong knowledge, and demonstrated skills for using Microsoft Excel and the MS Office Suite (Word, Power Point, Publisher, Outlook, Access), and other databases and software for statistical data compilation, analyzation, and presentation.
• Proven working experience as a data analyst or business data analyst
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Ability to transform complex raw data into actionable business intelligence
• Great presentation and data visualization design skills
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics or equivalent work experience
• Experience with using an Electronic Health Record and/or Pharmacy Software (preferred)
• Data Analysis: 2 years (Preferred)
• Bachelor's degree or equivalent work experience

 
Knowledge/Skills/Abilities:

• Economics and Accounting- Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data.
• Mathematics- Knowledge of arithmetic, calculus, statistics, and their applications.
• Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Monitoring- Monitoring/assessing performance of yourself, other individuals, or processes to make improvements or take corrective action.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Mathematical Reasoning- The ability to choose the right mathematical methods or formulas to solve a problem.
• Inductive Reasoning- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Written Comprehension- The ability to read and understand information and ideas presented in writing.

 
Tools and Technology:

• Desktop calculator, desktop computer, fax machine, photocopier, scanner.
• Accounting software
• Intuit Quickbooks
• Microsoft Office Suite
• Excel
• Word
• Outlook
• Publisher
• Power Point
• Timekeeping System
• Medical, Pharmacy and Dental Electronic Health Record system

 
​​​​​​​​​​​​Closing Date: Until filled

​OFFICE MANAGER - BEHAVIORAL HEALTH (WESTON)

Position Title: Office Manager-Behavioral Health
Reports To: Chief Operations Officer
Position: Full-time
Location: Weston
Salary: Based upon qualifications

Job Objective:
The Office Manager is a manager with responsibility and accountability for leading and managing a multi-department medical facility. This position is instrumental in supporting the mission, goals, budget and performance standards for the facility and communicating it to staff. The Office Manager utilizes his/her knowledge of organization policies, procedures and systems. In addition, they use their skills in planning, organizing, delegating and supervising. This person must work effectively with physicians, mid-level medical providers, staff, patients, and external agencies. This individual must have the ability to take initiative and to exercise independent judgement, decision-making and problem-solving experience. The Office Manager must work collaboratively with the Chief Operations Officer, Medical Director, Quality Team, providers, behavioral health and specialists.

Position Responsibilities/Essential Duties:

• Provides direct supervision to clinical support staff, including orientation, performance appraisal, and coordination of personnel records. Oversees staff and activities of the facility; assigns and distributes work; determines priorities; develops/maintains monthly staff working schedules; performs personnel-related functions (hiring, firing, disciplining, training, etc.) in collaboration with the human resources department.
• Conducts activities directly related to finances such as monitoring co-pay and account collections.
• Daily interaction with patients to assure patient satisfaction, promote patient engagement and assess any barriers to care. Facilitate patient enrollment or eligibility in applicable patient assistance programs, as needed.
• Conduct daily huddles.
• Host CQM meeting and send PDSA care team decisions to Quality Improvement Team.
• Manages all staff bi-weekly timecard submissions to the accounting department. Certifies correct timecards, enters disbursements, approves and verifies time requests, etc. Submits payroll data to the accounting department as dictated by established policies. 
• Directly oversees Reception and Patient Navigator staff to ensure efficient patient flow.  Acts as point of contact for contracted laboratory staff and maintains good working relationship with contracted service provider. Presents problems, issues or concerns to executive management team for resolution.  
• Performs regularly scheduled meetings with staff in order to distribute information, explain processes and offer guidance in staff development and instruction. Meetings are also administered in order to gain feedback from staff on areas in need of improvement or processes that are in need of ‘fine tuning’. Once feedback has been given, the Office Manager acts as a liaison to staff in delivering feedback to the administration and the resolution of problems.
• Responsible for inventory management at site. Accepts, monitors, disburses and prepares ordering requests. Forwards purchasing requests to the Purchasing Coordinator by established weekly deadlines.  Recommends procurement of new health center equipment and monitors maintenance/repair needs of existing equipment (e.g. crash cart, audio and visual equipment, etc.).
• Communicates effectively and professionally with patients, referring physicians and their office staff, and visitors, as well as clinicians and clinical support staff.
• Ensures that all site duties and responsibilities are carried out according to organization and department policies and procedures.
• Works closely with management to ensure the efficient, timely flow of overall operation and promotion of the site.
• Performs and implements instructions given by administration in order to further develop the facility. Communicates changes to site staff in a positive and optimistic manner emphasizing constructive training in new procedures and processes when implementing change.
• Ensures compliance with various regulatory agencies.
• Initiates quality control measures and monitors work quality for compliance with organization standards.
• Provides regular updates to administration through structured meetings concerning on site events, status reports on current/future program implementation and issues or concerns that have arisen.
• Other projects and duties as assigned.
• Supports the Mission, Values and Vision of Community Care of West Virginia and the facility.
• Responsible for collaborating with other agencies (BCCSP, VFC, Family Planning, etc.) regarding resources and services for improved patient care and staff development. Will provide oversight to LPN’s and/or MA’s assigned to above programs and monitor for guaranteed accuracy and compliance.

 
Education/Qualifications/Experience:
Education 

• High School Diploma or equivalent; Preference given for Bachelor’s or Associate’s degree.                  

      
Qualifications

• Working knowledge and understanding of HIPAA and OSHA related rules and regulations.

 
Experience

• Two (2) years of medical or office management experience required.
• Supervisory experience preferred, but not mandatory. 

​​​​​​​​​​​​Closing Date: Until filled

Medical Receptionist-Weekends only (Buckhannon)

Position Title: Medical Receptionist
Reports To: Office Manager
Position: Part-Time (Weekends Only)
Location: Buckhannon
Salary: Based upon qualifications
 
Job Objective:
Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, scheduling appointments, directing calls to appropriate associates, flow of correspondence, flow of patients, perform check-in and check-out responsibilities as well as additional clerical duties.
 
Responsibilities and Essential Duties:

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Provides callers with information such as company address, directions to company location, company fax numbers, company website, and other related information.
• Prior to new patient arrival, will mail New Patient Packet to the address on file. Upon patient arrival, performs a complete and accurate registration in Athena using the information from the New Patient Packet.
• Completes full patient check-in and check-out processes based on established Athena procedures.
• At each patient check-in, verifies insurance and selects the correct insurance from Athena’s pre-populated system.
• Generates appropriate workers’ compensation paperwork and patient document requests based on patient need.
• Operate office equipment such as fax machines, copiers, credit card and check machines, phone systems and other software applications.
• Greets patients in a professional, friendly, hospitable manner.
• Handle patient/visitor inquiries and directs them to the appropriate persons according to their needs.
• Enter/update patient demographic/insurance information into electronic health record.
• Collects insurance co-payments, as appropriate.
• Other duties may be assigned to meet clinic needs.

Qualifications/Requirements:

• Possess strong organizational skills
• Excellent verbal and written communications skills. Possess exceptional interpersonal communication skills.
• Able to work collectively with the administrative team associates.
• Excellent phone etiquette
• Able to work with minimum supervision
• May be required to travel to other CCWV work locations to provide coverage.
• Work schedule may change based on patient demand.

 
Education/Training/Experience:

• High School Diploma or GED
• Previous experience as a receptionist in medical practice and/or hospital reception preferred. 

​Closing Date: Until filled

medical receptionist (Big otter)

Position Title: Medical Receptionist
Reports To: Office Manager
Position: Full-Time
Location: Big Otter
Salary: Based upon qualifications
 
Job Objective:
Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, scheduling appointments, directing calls to appropriate associates, flow of correspondence, flow of patients, perform check-in and check-out responsibilities as well as additional clerical duties.
 
Responsibilities and Essential Duties:

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Provides callers with information such as company address, directions to company location, company fax numbers, company website, and other related information.
• Prior to new patient arrival, will mail New Patient Packet to the address on file. Upon patient arrival, performs a complete and accurate registration in Athena using the information from the New Patient Packet.
• Completes full patient check-in and check-out processes based on established Athena procedures.
• At each patient check-in, verifies insurance and selects the correct insurance from Athena’s pre-populated system.
• Generates appropriate workers’ compensation paperwork and patient document requests based on patient need.
• Operate office equipment such as fax machines, copiers, credit card and check machines, phone systems and other software applications.
• Greets patients in a professional, friendly, hospitable manner.
• Handle patient/visitor inquiries and directs them to the appropriate persons according to their needs.
• Enter/update patient demographic/insurance information into electronic health record.
• Collects insurance co-payments, as appropriate.
• Other duties may be assigned to meet clinic needs.

Qualifications/Requirements:

• Possess strong organizational skills
• Excellent verbal and written communications skills. Possess exceptional interpersonal communication skills.
• Able to work collectively with the administrative team associates.
• Excellent phone etiquette
• Able to work with minimum supervision
• May be required to travel to other CCWV work locations to provide coverage.
• Work schedule may change based on patient demand.

 
Education/Training/Experience:

• High School Diploma or GED
• Previous experience as a receptionist in medical practice and/or hospital reception preferred. 

​Closing Date: Until filled

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By Mail

If you are interested in a position with Community Care of West Virginia, submit your CV/resume and cover letter above or mail it to:

Shiana Cordial
Director of Recruiting
37 W. Main Street
Buckhannon, WV 26201